Our Services

IT Support and Troubleshooting

IT Support and Troubleshooting

  • IT technical support for computers, laptops, printers and related devices
  • Diagnosis and troubleshooting of hardware and software problems
  • Operating system installation, configuration and troubleshooting
  • Software installation, updates, configuration and compatibility checks
  • Microsoft Office and Microsoft 365 installation, setup and troubleshooting
  • Email account setup, configuration and troubleshooting
  • User account creation, password resets and account access assistance
  • Windows performance optimisation and general system maintenance
  • Printer installation, configuration and printing problem resolution
  • Basic network connectivity troubleshooting and internet access support
  • Wi-Fi configuration and connectivity troubleshooting
  • Local Area Network (LAN) connectivity and TCP/IP troubleshooting
  • Basic Active Directory user account and access support, where applicable
  • Data backup assistance and basic data recovery assessment
  • Antivirus installation, security updates and basic malware troubleshooting
  • Remote IT support for diagnosing and resolving software-related issues
  • On-site IT support for businesses, offices and individual clients, where available
  • IT equipment setup, workstation configuration and peripheral installation
  • Technical assistance with business applications and everyday IT operations
  • Preventive maintenance checks to help reduce recurring technical issues
  • IT issue reporting, troubleshooting documentation and resolution tracking
  • Basic user guidance on software, devices and IT best practices
  • Optional: ongoing IT maintenance, helpdesk support, service agreements, IT equipment procurement assistance and network support

Note: Support is provided according to the nature of the problem and available technical capabilities. Hardware repairs, advanced data recovery, cybersecurity incident response and specialised infrastructure work may require separate assessment and quotation.

Packages & pricing

Once-off: Once-off covers a setup, call-out or fixed project. Ongoing support is not included unless you choose a monthly plan.

Starter

R850 once-off

Once-off covers a setup, call-out or fixed project. Ongoing support is not included unless you choose a monthly plan.

R1,500/mo per month

Monthly plan covers ongoing remote support and agreed proactive checks within business hours.

  • Remote support (business hours)
  • Up to ~5 devices/users
  • Basic troubleshooting
  • Software install help
  • Email / WhatsApp support
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Premium

R3,000 once-off

Once-off covers a setup, call-out or fixed project. Ongoing support is not included unless you choose a monthly plan.

R4,000/mo per month

Monthly plan covers ongoing remote support and agreed proactive checks within business hours.

  • Everything in Recommended
  • Priority response
  • Proactive checks
  • On-site visit options (quoted)
  • Monthly IT summary
Request a Quote